You'll want to make sure the four letter prefix is included when entering it into the installer. If you're not certain which product and/or version your serial is for, see this guide.Īll of our serials are a twenty-character string starting with four letters followed by sixteen digits. Serials purchased elsewhere for our older products can use o ur Legacy installers.Serials purchased elsewhere for our latest products can use the installers here.Serials purchased directly from are paired with their installers under Your Products page.Trapcode Suite 13 serial in a Trapcode Suite 14 installer, PluralEyes 3.5 used in a PluralEyes 4 installer) If a serial for an older version of a product is used on an installer that's trying to install an upgraded version, it will not work (ex. The serial is for an older version of the product you're trying to install.The top reasons a serial number doesn't work are as follows: Note: The latest products are licensed through the Maxon App, which will automatically license your products when logged in with the account that had purchased the product from.
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